We treat our customers with courtesy and respect and ask for the same in return. We ask that all members treat our staff and volunteers courteously, without violence, threats, abuse or harassment.

Any behaviour that causes staff or volunteers to feel uncomfortable, intimidated or threatened is completely unacceptable. We operate a zero-tolerance policy towards abuse, aggression or threats made in person, over the telephone or in written communication.

Unacceptable Behaviour

The Credit Union considers threatening behaviour to include:

• Attempted or actual aggressive, threatening or physical actions towards any member of staff or volunteer
• The use of aggressive, threatening or abusive language, including raising your voice, swearing, shouting or abusive written communication, that intimidates or threatens staff or volunteers.

Members displaying threatening behaviour may have their accounts closed in accordance with our Rules and may also be reported to the Police.